Printing Services Policy

1. Design Time Period

  • Standard design time: 1-3 working days.
  • Timeline varies based on design complexity and customer requirements.
  • For urgent jobs, mention the urgency during order submission for priority handling.

2.Order Submission Process

  • Submit all required details, including images, text (e.g., “Happy Birthday,” “Happy Anniversary”), and preferred language (Sinhala/English).
  • Ensure all provided information is accurate and complete before the design process begins.

3. Payment Policy

  • Cash on Delivery is not available for printing services.
  • Payments must be made via Direct Bank Transfer to the following account:
    • Name: D. D. Tharindu Madusanka
    • Bank: Sampath Bank
    • Branch: Kiribathgoda – Super Branch
    • Account Number: 1200 5477 4395
  • Include your Order ID as the payment reference.
  • Send the payment slip with your Order ID and Name via WhatsApp to 0777171704 during office hours (9:30 AM – 6:00 PM).

4. Design Process

  • The design process starts after confirming all details, images, and payment.
  • A first proof will be sent to the customer for review upon design completion.
  • Customers must check images, spelling, and grammar carefully before approving the design for printing.

5. Change Requests

  • Customers are allowed up to 2 revisions for design changes. Extra revisions may incur additional charges.
  • Provide clear and detailed requirements at the beginning to avoid unnecessary changes.

6. Approval & Printing

  • Printing begins only after customer approval.
  • Ensure all content is accurate before providing final approval.

7. Delivery

  • Delivery will be arranged once the printing process is completed.

Note: Exchange or refunds are not allowed for custom prints. Ensure all details are correct before order submission.

Special Notes:

  • We are not responsible for spelling, grammar, or content errors in Sinhala or English. Customers must proofread all details before approving the design.
  • Ensure all images, text content, and references are provided clearly at the time of

8. Order Submission.

  • Changes beyond the two allowed revisions may delay the process.

Let me know if you’d like any further edits or adjustments!